Yes, our roses are 100% real. They are carefully hand-selected at peak bloom and undergo an advanced preservation process that maintains their natural beauty, softness, and vibrancy for a year or more—no water and minimal maintenance is required.

Our roses are grown on our farms in Cayambe, Ecuador, where they thrive in ideal conditions for rich color and full blooms. They undergo a state-of-the-art preservation process, where their natural moisture is replaced with a proprietary solution, allowing them to maintain their softness, vibrancy, and beauty for a year or more.

Yes, our preserved roses have a natural scent that lasts for approximately three months. While the preservation process maintains their beauty for a year or more, the fragrance naturally fades over time.

Our preserved roses require minimal care to maintain their beauty. To ensure they last up to a year or more:

• Keep them in a cool, dry place away from direct sunlight and humidity.
• Avoid touching the petals frequently to prevent oil transfer.
• Do not water or expose them to moisture.
• Keep them in their original box or display them in an open space away from enclosed areas with excessive heat.

While we state a one-year lifespan, many of our customers have enjoyed their arrangements for up to two or three years with proper care. However, after a year, the roses will gradually begin to wilt as the preservation process naturally wears off.

No, the roses should not be removed from the box. They are carefully arranged and secured to maintain their shape and longevity. Removing them may cause the petals to become fragile and compromise their preserved beauty.

We use secure packaging to ensure your roses arrive safely and in perfect condition. If any damage occurs during transit, this is beyond our control, however If you receive a damaged arrangement, please send clear images to info@prairiesandpetals.com. Our team will assess the arrangement and work towards resolving the issue in the best possible way.

Yes, we have storefront locations at Yorkdale Shopping Centre, The Ritz-Carlton Toronto, and CF Toronto Eaton Centre. We are also excited to announce that Sherway Gardens will be opening in the summer of 2025. Visit us in-store to experience our luxury floral collections in person.

We ship across Canada, the United States, and internationally. Our secure packaging ensures your arrangement arrives in perfect condition, no matter the distance.

Yes, we collaborate with select events and brand partnerships that align with our vision. If you’re interested in a sponsorship or partnership opportunity, please reach out to us at info@prairiesandpetals.com with details about your event.

Due to the delicate nature of our preserved roses, all sales are final and we do not accept returns or exchanges. If your arrangement arrives damaged, please email info@prairiesandpetals.com with clear images, and our team will assess the issue to find a suitable resolution.

Email: info@prairiesandpetals.com
Phone: 416-803-7137
Visit Us: Yorkdale Shopping Centre, The Ritz-Carlton Toronto, CF Toronto Eaton Centre (Sherway Gardens opening Summer 2025)

Our team is happy to assist you with any inquiries.

We accept Mastercard, Visa, American Express, PayPal, and e-Transfer for online purchases. In-store, we also accept cash as a payment option.

In some cases, our billing department may require additional verification to ensure the security of your purchase. If this happens, you may be asked to provide a piece of valid identification to confirm your order details. This is a standard security measure to protect our customers and prevent unauthorized transactions.

All sales are final, and we do not accept returns or exchanges due to the delicate nature of our preserved roses. If your arrangement arrives damaged, please email info@prairiesandpetals.com with clear images, and our team will assess the issue and work toward a resolution.

For local deliveries within the GTA, we use a private courier to ensure a smooth and timely delivery. For all other areas, we select the most efficient shipping option based on timelines, using carriers such as UPS, CanPar, FedEx, or USPS.

While we take every measure to ensure timely delivery, delays in transit are beyond our control. However, we are committed to resolving any shipping issues by communicating directly with the courier companies. If you notice a delay, please contact us, and we will work to resolve it as quickly as possible. Generally, we do not experience shipping delays, but we will always do everything we can to ensure a smooth delivery.

Yes, upon request, we can accommodate anonymous gifting or conceal sender details. If you wish to send a gift without revealing your identity, please let us know at checkout or contact us directly, and we will ensure your request is handled discreetly.

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